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Eastpak® Limited Global Warranty

At Eastpak®, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with an Eastpak® product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. 

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

Limited 2 Year Global Warranty

This warranty, as indicated on the hangtag and the inside care label of the Product, covers only manufacturing and/or component defects, such as a faulty zipper, damaged buckles, coating peeling off and discoloration of the fabric. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

Limited 30 Year Global Warranty

This warranty (covering from year three (3) to thirty (30), as indicated on the hangtag and the inside care label of the Product, covers only manufacturing defects, such as open seams or fabric that is cut too short. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example).

Repair Service

This service is only provided for customers who made their purchase on www.bom-hk.com and Eastpak Hong Kong store. It is not suitable for Eastpak items purchased abroad or store unrelated to BoM H.K Limited.

In order to request a repair service, you can contact us by email: online@bom-hk.com with the copy of receipt and image of damaged product. We will contact you as soon as possible.

If the damage is not (or no longer) covered by the warranty, you can still choose to have your product repaired by our repair service at a reasonable price, providing we still stock the spare parts needed for the repair. 

If you have specific questions or need additional help, you can contact us by email: online@bom-hk.com